Hyper Casino Privacy Policy

At Hyper Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit Hyper Casino.com, register an account, or use the Hyper app. This Hyper Casino privacy policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. We are operated by L&L Europe Ltd, registered in Malta under company number C53706, and licensed by the Malta Gaming Authority under licence MGA/B2C/211/2011. Customers resident in Great Britain are protected under UK Gambling Commission licence 38758, and customers resident in Sweden are covered by Spelinspektionen licence 23Si2205. By using our services, you consent to the practices described below.

Information We Collect

We collect several categories of information from you when you complete Hyper register procedures, log in through Hyper login, deposit funds, or play our games. We gather this information directly from you, automatically through your use of our platform, and occasionally from third parties such as identity verification providers and payment processors.

• We collect registration details including your full name, date of birth, address, email, phone number, and country of residence when you sign up for Hyper casino login access.
• We collect identity verification documents such as passports, driving licences, and proof of address to meet our licensing and anti-money laundering obligations.
• We collect financial information, including payment card details, e-wallet identifiers, and bank account information needed to process your Hyper deposit and Hyper withdrawal requests.
• We track your gaming activity, including the slots, live casino, table games, and Hyper poker sessions you play, your wagers, and your bonus usage, to improve our services and detect irregular play patterns.
• We automatically collect technical data such as your IP address, device type, browser, operating system, and session data when you access our website or Hyper app.
• We collect customer support correspondence, including chats, emails, and phone call records, when you contact us through LiveChat, email, or our voice lines.

How We Use Your Information

We use the information we collect for a range of legitimate business purposes connected to operating a licensed gambling platform. Our Hyper casino bonus programmes, promotional communications, and account management all depend on the data described above being processed lawfully and securely.

• We use your data to create and manage your account, verify your identity, and confirm your eligibility to play in your jurisdiction.
• We use your financial data to process deposits, apply any Hyper no deposit bonus or Hyper bonus code you claim, and complete your withdrawal requests.
• We use your gaming activity to personalise offers, including Hyper free spins, deposit bonuses, and cashback, and to calculate wagering requirement progress.
• We use technical and behavioural data to detect fraud, prevent bonus abuse, and comply with anti-money laundering regulations.
• We use your contact details to send you service messages, account notifications, and, where you have opted in, marketing communications about our Hyper casino slots, promotions, and new game releases.
• We use aggregated and anonymised data to analyse trends, improve our Hyper casino game selection, and enhance overall platform performance.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to provide the services you request when you register with us, on legal obligation to comply with our Malta Gaming Authority, UK Gambling Commission, and Spelinspektionen licensing requirements, on legitimate interest to prevent fraud and improve our services, and on your consent where required, such as for marketing communications or optional cookies.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business and comply with regulatory obligations.

• We share data with payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, and other supported deposit and withdrawal methods to process your transactions.
• We share data with identity verification and anti-fraud service providers to confirm your age and identity.
• We share data with game providers and platform partners, including Evolution Gaming, NetEnt, Pragmatic Play, and other studios featured in our library, to the extent necessary for gameplay functionality.
• We share data with regulatory bodies, including the Malta Gaming Authority, the UK Gambling Commission, and Spelinspektionen, when legally required.
• We share data with responsible gambling organisations such as GAMSTOP and GamCare where you have requested self-exclusion.
• We may share information with affiliated companies operating other platforms; if you have searched for Hyper casino sister sites, please note that data is only shared between related entities where lawful and necessary.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on Hyper Casino.com and within the Hyper app to remember your preferences, keep you logged in, and analyse site traffic. Our cookies help us understand how you interact with our Hyper casino slots and promotional pages, allowing us to refine our offering over time. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our services.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations, typically five years from account closure, unless a longer retention period is required by law or ongoing regulatory investigation. Financial records connected to deposits, withdrawals, and bonus activity are retained in line with anti-money laundering requirements.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, restricted internal access, and regular monitoring of our systems. While we take these steps seriously, no method of transmission over the internet is completely secure, and we encourage you to protect your own account credentials.

International Data Transfers

As we serve customers across Great Britain, Sweden, and Malta, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data outside the European Economic Area or the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection law.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with your relevant data protection authority if you believe we have not handled your data appropriately.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take age verification seriously as part of our onboarding process before granting access to Hyper casino login credentials.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and where changes are significant, we will notify you directly through email or an in-account notice.

Contact Us

If you have questions about this Hyper Casino privacy policy or wish to exercise any of your data protection rights, please contact us through our support channels. You can reach our team via LiveChat, available 24 hours a day, by emailing support@Hyper Casino.com, service@Hyper Casino.com, or complaints@Hyper Casino.com, or by phone at +44 1223 931488 (UK), +356 2033 0258 (Malta), or +46 10 750 2791 (Sweden) between 07:00 and 00:00 GMT.